A full write-up is available at MXroute - Why no ticket/email support?.
In short, due to many duplicate questions being asked & high ticket queues using multiple systems. It was unbearable to achieve a perfect response time. The efficient way to leverage the help of others was to generate an archive of questions (MXroute Q&A/Community) and to provide a centralized chat with multiple iterations of
“put ya question in, white-out the private information, and ya get a faster answer no matter who responses”.
(MXroute - Chat). If needed jarland & Louis will ask you over DMs on the Chat platform for supplementary information.
A little bit more information about community-led support, is available at What is Community Led Support?.
Temporary Note: If you are stuck in a login loop, or unable to write to us. Unfortunately, we must manually verify accounts due to an inconvenience by a certain member. We’ll get back to you as soon as possible. Sorry for the inconvenience.