The MXroute Chat Norms

(This formerly referenced Slack, and some of it may still be Slack-specific)

Welcome to the MXroute Chat usage standards. Below is a quick guide to ensure you’ll receive the best support response rate possible!

Norms

Here is an example of IRC Rules to ask for help.

  • Rule 1: Get to the point
  • Rule 2: Give us the facts
  • Rule 3: No terminal output
  • Rule 4: Stop Spamming, or mashing the enter button.
  • Rule 5: Be Patient

We can then blend some of these rules into our Slack. Since we’re trying hard to work towards a community led support. We would kindly ask you paste your question into the channel #support or #general rather than wait for a response. You’re free to censor any information posted publicly into those channels. If more private information is requested, you may receive a DM from @Jarland or @Louis.

Threads

You may receive a reply using the Slack Thread feature. Slack Threads Button
The above option may be used in the event many questions have been asked at the same time. Also, this consolidates your issue into one conversation. Do note that you should consider the thread closed after a week, please start a new one to ensure your (new) issue is noticed once again.

Mentions


First, don’t be a dick and spam ping the MXroute Staff team for faster response. :sweat_smile: Also, don’t use @everyone @here we will dutifully despise you. :imp:

To ping someone, @[user] which should pre-populate possible options, click on the user you wish to ping and they will receive the ping depending on their settings.

Direct Messages

The private conversation area, no one has access to your messages besides the person you’ve messaged.

You may receive a message from an MXroute Support Member in case additional (private) information is being requested. Do ensure you’ve cross referenced the user actually being a Staff member, you may find those names above.

How do I join?

Click right here on this hyperlink! I do hope you actually read the rest of the content :stuck_out_tongue_winking_eye:

Feel free to add additional comments below!

1 Like

When I click the hyperlink to join, I am prompted to click a button “Login using your MXRoute account”. After that, it says " Login to grant MXroute chat access to your account", with fields for email and password. Which email do I use here?

Your billing/portal/client area login credentials. The OAuth in this case is through WHMCS.

Hope you see you in the Chat!

Sorry for being so dense, but when I login to lisa.mxrouting.net I use just a username of random characters, not an email address. Is the “billing/portal/client area” somewhere else? I am unaware of any other email addresses I have for billing other than the one I signed up with.

Thank you! I got it now. I needed to be logged into the portal FIRST before accessing the chat.

Yes, it is located at https://portal.mxroute.com

This would be where your account was registered and you paid your invoice to begin service with MXRoute.