Question in the title 
TLDR: Reseller is not as polished as our normal service, because we give you tutorials to turn it into your own service in the way that we’ve done with ours. It’s a blank template, and if you want to just jump right in without setting it up for your business, you might be disappointed. Look over the tutorials first to see how it’s meant to be used: https://mxroutehelp.com/index.php/category/reseller/
The real answer:
When you purchase normal service you are given one control panel login to one of our servers, where you can log in and add domains, email accounts, etc. What you can’t do is give your customers a login to that control panel to manage domains, automate reselling our services with billing software like WHMCS, or hide the URL/logo of the control panel behind your own domain/branding (so customers don’t see MXroute).
With reseller service you are getting the same MXroute service but at one layer higher in the permission hierarchy. You actually get to create control panel accounts for your customers, giving them each unique logins to manage their own domains/email accounts. You can customize how the control panel looks (style, layout, logo), and hide the login behind your own domain (ex. mailadmin.yourdomain.com).
If you purchase service with the intent of delegating control of individual portions of the service to your customers, reseller service is what you want to be using.
Reseller service does require that you configure things like packages (storage limits, etc) that you give to your customers, and you have to customize the control panel style yourself. It isn’t as “pretty” up front as the basic MXroute service because it’s a blank template for you to set up. Don’t worry too much about that though, we have tutorials to help:
so how do we get this reseller account?
Hi Jarland, what is the solution if the Reseler150 would not be big enough. I mean, when I get 10000 customers, each would use 3 GB for mails. Is there any extention possible or I have to manage my customers on different servers (many Reseler150-Packages)? Please give me an idea, how is the situation looks like, in case of huge amount of customers. Thanks
Reseller accounts are expected to be available soon!
I am sure that their availability will be mentioned when they go live.
I would prefer that you could purchase a second plan and continue to grow under that, but if you absolutely cannot then you would need to reach out at chat.mxroute.com and talk to me about it when the moment comes near. I can’t make any promises ahead of time as a single server can only house so much data, and I don’t know how much I’ll have sold/allocated on that day. There’s obviously going to be a cap on how large an account can grow on a server, and that’s why I generally don’t sell to any single end user that intends to use over 100GB for one domain/account.
Hi,
In the Reseller150 plan, is it possible to buy more space? I have 100 customers with 5GB for one/domain.
I would prefer that you could purchase a second plan and continue to grow under that, but if you absolutely cannot then you would need to reach out at chat.mxroute.com and talk to me about it when the moment comes near. I can’t make any promises ahead of time as a single server can only house so much data, and I don’t know how much I’ll have sold/allocated on that day. There’s obviously going to be a cap on how large an account can grow on a server, and that’s why I generally don’t sell to any single end user that intends to use over 100GB for one domain/account.
Jarland hi. Does the reseller plan come with access to log files or other diagnostic information, that can be used to diagnose our clients’ problems?
No, afraid not. You’d have to reach out to MXRoute staff in https://chat.mxroute.com for assistance.
Just what’s in DirectAdmin. That’s fine for inbound but the DA servers can’t see the logs from the filters or relays so if you really want to log dive for outbound, just hit me up. It’s next to impossible that they sent an email that wasn’t delivered and no error was returned though, so that pretty well covers outbound anyway.