My service was randomly cancelled and refunded.
Well, there’s a few reasons your account could have been closed.
- Billing issue.
- You were a dick to the staff.
- Spam/abuse (see below)
- Unable to maintain your expectations.
Unfortunately, accounts are getting breached and launching spam campaigns. This in turn results in the destruction of the the IP reputation, resulting in annoying repetitive work to clean up the mess.
As stated by @Jarland on Slack:
Most of the email accounts working in concert to send nearly 7,000 emails in an hour. That was the reason. One or two accounts is a compromise, all of them was an attempt to bypass limits to send out spam.
When it’s clear that it’s intentional I simply refund and cancel service.
Either issue it is, please get in contact with the MXroute Staff team either by Slack (Quick method at the time of posting) or Email. Good luck!
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