Domain suspended - only 1 test email sent

#1

Hi, my emails hosted on [safari mxrouting net] have stopped working. SMTP is not working (authentication error) and when I try to click on the login button of an email address from directadmin, I get this error:

Cannot open the password file for reading
/etc/virtual/ mydomain com/passwd : Unable to get Lock on file:
open error for /etc/virtual/ mydomain com/passwd.lock: No such file or directory
/etc/virtual/ mydomain com/: No such file or directory
That pop account doesn’t exist

  • (Please note: in the error message I replaced the actual domain with "mydomain com

In details, this is a new domain, very recently bought for a new project. Only one test email has been sent since I’m using SMTP in a new WordPress website for transactional email and the website is still in development (in coming soon mode).

Looking in Directadmin I fount that the domain is suspended. But this doesn’t make sense, since only a test email was sent a few days ago! The log is empty, why the domain has been suspended in my Mxroute account?

#2

We don’t suspend domains (at least not intentionally). Check the bandwidth you allowed it when you added the domain, it could have been a small number and immediately exceeded it (DirectAdmin was build for web hosting). Domain suspension is a reseller privilege that you have and can control.

In Domain Setup at the user level, put a check next to the domain and there’s a suspend/unsuspend button.

#3

Yes, it was a 0 bandwidth allocation. Solved, thank you :slight_smile: