Customer IP Blocked?

A customer is suddenly having problems accessing their mail on both PC and mobile. It works just fine for me. Their IP address is below, can you check if it is blocked?

IP Address

I found their IP in the logs on the Lucy server. They’re not blocked, but there are a few errors. Here’s the sequence of errors I see:

  • Timed out
  • Tried to send without SMTP auth
  • Auth attempt cancelled

Looks to be an issue with their computer / email client.

OK, it was working, but they’re getting password prompts now, and it fails when the correct password is entered. Is that a known issue with MacMail?

Not that I’m aware of.

The customer confirmed the config on their device has lost the password on the SMTP server, and re-entering it fixed the problem. I suspect human error, but thanks for checking.