MXlogin Webmail: Setup Account Error [...]

Hi, when I try to use the MX webmail client, I get this error when logging in:

Setup account error. Please try again later or contact customer support. Reason: cPanel: (XID <******>) “<*******>_crossbox_<**********>” is too long by 16 characters. A MariaDB/MySQL username cannot exceed 16 characters.

(* = redacted)

Any idea what the issue is?

That will require that I ticket the Crossbox team. I do not have an ETA on this at the moment, and would have to suggest that you use a different webmail in the meantime.

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