We signed up for the reseller service a few months ago and are just getting around to setting it up. Few questions:
- We wanted to brand Crossbox and have a “single page for sign-on” on our main domain. We intend to purchase a few more reseller accounts as we grow, and I assume they’ll be on different servers, so we’d like one URL to provide to customers, instead of handing them different hostnames and causing us more of a support headache. We signed up with our main domain (let’s call it domain[dot]com) but we can’t add emails for this main domain from DirectAdmin which stalls us at the first step of branding Crossbox, and we don’t seem to be able to create it as an account as it already exists. How do we get around this so we can setup a custom webmail.domain.com?
- Following on from the above, my understanding is, if we have reseller accounts on multiple servers, they’ll all be able to sign in using the webmail.domain.com via Crossbox, is this correct?
- DirectAdmin has a backup function - I know DA is used for the mail control panel, but if we set a backup to an FTP, are we going to get all the email accounts and their data, or is this hosted externally / away from where the DA backups may be able to reach?